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About BukuWarung:

BukuWarung is a Y-Combinator-backed technology company building digital infrastructure to empower 60 million MSMEs in Indonesia. Our mission is to enable these businesses to become financially aware, manage, and grow using our technology platform for digital payments and lending. Backed by top-tier global investors, BukuWarung is transforming the MSME landscape.

As the People Operations Manager & Business Partner, you will play a pivotal role in overseeing seamless people operations and acting as a strategic partner to align initiatives with business goals. You will handle policies, employee relations, performance management, and compliance, working closely with the Head of People and leadership to foster a positive, high-performing culture.

Key Responsibilities

1. People Operations

• Policies and Procedures: Develop, implement, and maintain people policies that ensure compliance with legal requirements and industry best practices.

• Onboarding and Offboarding: Manage the end-to-end processes for onboarding new hires and offboarding departing employees, ensuring smooth transitions.

• Employee Relations: Serve as the first point of contact for employee concerns, addressing workplace behavior, performance, and policy-related issues.

• Performance Management: Support managers in conducting performance reviews, setting OKRs, and developing employee succession plans.

• HR System Management & Documentation: Oversee the HRIS for accurate data management, reporting, and people analytics to enable informed decision-making. Maintain up-to-date employee records, including contracts, reviews, and disciplinary actions, ensuring data security.

• HR Compliance: Ensure compliance with labor laws and company policies, handling investigations, grievances, and disciplinary actions professionally.

2. People Business Partnering

• Strategic Business Partner: Collaborate with department heads to align people strategies with business goals, providing insights and solutions.

• Workforce Planning: Support workforce planning by identifying talent gaps and partnering with business leaders on recruitment and internal mobility efforts.

• Employee Development and Engagement: Identify training needs, work with the Learning & Development team, and drive initiatives that improve culture, morale, and retention.

• Talent Management and Succession Planning: Collaborate with leaders to identify high-potential employees and plan for long-term talent needs.

• Project Management: Lead people-focused projects such as policy reviews, diversity initiatives, and talent development programs.

• Culture Champion: Build relationships with employees and leaders, fostering open communication, driving change initiatives, and mitigating conflicts proactively.

Required Skills & Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business, or a related field.

• 5+ years of experience, including at least 3 years in people operations and business partnering roles.

• Strong understanding of labor laws and HR compliance.

• Excellent interpersonal, communication, and emotional intelligence skills.

• Detailed-oriented with strong analytical and strategic problem-solving abilities.

• Proven discretion in handling confidential information and sensitive matters.

• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to build trust and influence stakeholders across all organizational levels.

• Proficiency in HRIS systems, with a solution-oriented approach to leveraging HR technology.