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Technical Training Content Designer



IT, Design
Guildford, UK
Posted on Thursday, September 7, 2023

Company Description

IoT technology is transforming our world – Eseye empowers businesses to embrace IoT without limits. We deliver innovative IoT cellular connectivity solutions that help our customers drive business value, deploy differentiated experiences, and disrupt their markets. Supported by a powerful partner ecosystem, we seamlessly connect devices across 190 countries, agnostic to over 700 available global networks. We do this by using disruptive technologies and services aimed at reducing the complexity around cellular connection management, providing ubiquitous connectivity services from device to cloud.


Rare opportunity for an experienced Technical Trainer Content Designer to join an innovative and fast-paced IoT company and play a key role in designing and delivering from scratch compelling training content for all departments. We are looking for individuals who will bring a combination of technical understanding, effective communication, detail orientation, and creativity to the team. The role reports to the CCO and sits within the growing and forward-thinking Technical Consulting team.

Key Responsibilities

· Collaborate with members from various departments to identify, plan, and develop a list of training courses for each department.

· Ensure that learning content is accurate, relevant, effective, and aligned with corporate messaging and branding

· Create and maintain an online library of training courses that is accessible to all employees.

· Work with Product Managers to write and deliver training on new products when released.

· Manage all aspects of the training cycle including design, implementation, review, and updates

· Provide support and guidance to 3 party trainers across the globe on how to deliver the training course.

· Regularly review feedback to improve training courses for future audiences.

· Implement training solutions aligned with business priorities, emphasizing creating engaging, interactive, and memory-retentive learning experiences.

· Update training courses based on product updates and process changes to maintain their relevance and accuracy.


· Degree qualification in Engineering, educational technology, instructional design, or a related field.

· Experience in generating and delivering technical training material ideally within a telecoms, mobile data, or IT company.

· Experience in writing training courses on behalf of 3 party companies.

· Ability to address training needs with complete courses for all departments.

· Attention to detail, excellent collaboration, and project management skills.

· Ability to work efficiently under deadlines in a fast-paced environment with numerous projects.

· Ability to rapidly master new technologies, methodologies, and processes to effectively transfer expertise into training content.

· Strong interpersonal communication skills, excellent writing skills, and attention to detail.

· Takes ownership of their duties while maintaining a strong desire to learn new technologies and solutions.

· Ability to communicate effectively and work cooperatively with internal staff and external clients while always representing the business.

· Ability to work with tight and aggressive deadlines.

· Adopt a highly organized approach to managing time, workflow and processes.

· Ability to work under pressure and resolve issues diplomatically and calmly

· Passion for creating from scratch training courses that will inspire colleagues to learn