Make an impact
of your own.

We are looking for

What is BE-PRE?

An engineer with combination between Backend Engineer and Product Support. BE-PRE should be the first one to know about product / business function reliability, including issue monitoring, performance, bugs within the business scope.

Responsibilities

• Respond quickly to production issues reported and apply data fixes as needed (using Python).
• Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.
• Verify that the fix for the root cause of the production issue is released and successful.
• Regularly monitor current stable features for any issues.
• Work well and closely with

The Product team

Data Analysts

Internal Users

Android, Backend, Infrastructure Engineers

QA Engineers

Skill Requirements :

• Read & troubleshoot source code and apply patch scripts (Python)
• Excellent communication with various people (verbal and written)
• Can communicate clearly, timely, and professionally:
• With technical and non-technical users,
• With leadership roles and individual contributors
• In English and Indonesian.
• Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.)
• General advanced knowledge of software systems.
• Full stack knowledge and software architecture.
• Highly skilled in working on Linux-based OS and open source IDE.
• Practical problem solver: highly analytical, great team player, have excellent work ethic, and have strong customer success mentality.
• Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.
• 1-2 years of experience building and maintaining software applications used by a large user base.