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Backend Engineer - Product Reliability



Software Engineering, Product
Posted on Tuesday, November 14, 2023

We are looking for

What is BE-PRE?

An engineer with combination between Backend Engineer and Product Support. BE-PRE should be the first one to know about product / business function reliability, including issue monitoring, performance, bugs within the business scope.


  • Respond quickly to production issues reported and apply data fixes as needed (using Python).
  • Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.
  • Verify that the fix for the root cause of the production issue is released and successful.
  • Regularly monitor current stable features for any issues.
  • Work well and closely with

The Product team

Data Analysts

Internal Users

Android, Backend, Infrastructure Engineers

QA Engineers

Skill Requirements :

  • Read & troubleshoot source code and apply patch scripts (Python)
  • Excellent communication with various people (verbal and written)
  • Can communicate clearly, timely, and professionally:
  • With technical and non-technical users,
  • With leadership roles and individual contributors
  • In English and Indonesian.
  • Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.)
  • General advanced knowledge of software systems.
  • Full stack knowledge and software architecture.
  • Highly skilled in working on Linux-based OS and open source IDE.
  • Practical problem solver: highly analytical, great team player, have excellent work ethic, and have strong customer success mentality.
  • Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.
  • 1-2 years of experience building and maintaining software applications used by a large user base.