Make an impact
of your own.

Everyday…

• Provide technical support for enterprise-level application systems.
• Respond to general questions and trouble tickets in a timely manner.
• Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
• Document issue triage as troubleshooting progresses.
• Follow best practices for change control of proposed solutions.
• Document actionable bugs for engineering resolution.
• Participate in application testing process e.g., unit test, system integration test, user acceptance test, etc.
• Maintain service reports.
• Open a ticket through the ticketing system to help verify and track all requests and incidents.
• Enforce IT security/safety procedures and policies in accordance with corporate IT policies and procedures.

Your will need to…

• Bachelor's Degree in the related field
• Minimum of 3 years of experience
• Must have basic knowledge of SQL and possess good logic
• Experience in supporting the insurance system (GISWEB) will be an advantage
• Basic knowledge of application programming to help automate various internal tasks
• Good command of English will be an advantage
• Service-minded, strong interpersonal skills, and team player personalities