Talent Acquisition & Business Partner Manager (Sales Operations - MS)
BukuWarung
#Li-Onsite
About BukuWarung:
BukuWarung is a Y-Combinator-backed technology company building digital infrastructure to empower 60 million MSMEs in Indonesia. Our mission is to enable these businesses to become financially aware, manage, and grow using our technology platform for digital payments and lending. Backed by top-tier global investors, BukuWarung is transforming the MSME landscape.
As the Talent Acquisition & Business Partner Manager for the Merchant Success team, you will lead the recruitment strategy, focusing on high-volume hiring while aligning with both internal and external stakeholders. You will also act as a strategic partner, supporting the team’s growth by creating processes and policies, managing employee relations and performance, and addressing other people-related matters. Working closely with leadership, you will ensure that people initiatives align with business goals to foster a positive, high-performing culture.
Key Responsibilities
1. Talent Acquisition for Merchant Success Team
Recruitment Strategy & Execution: Lead high-volume hiring for the Merchant Success team, collaborating with internal stakeholders and external agencies to align recruitment efforts with business needs and build a strong talent pipeline.
Onboarding & Offboarding: Manage seamless onboarding for new hires and smooth transitions for departing employees.
Talent Sourcing & Employer Branding: Enhance talent sourcing strategy and employer branding effort to attract quality candidates and engage future talent for team growth.
2. People Operations for Merchant Success Team
Policies & Procedures: Develop and maintain people processes and policies tailored to the team’s needs, ensuring legal compliance and best practices.
Employee Relations: Act as the main point of contact for employee concerns, addressing performance issues and ensuring a supportive work environment.
Performance Management & Development: Guide performance management process in MS team, set OKRs, conduct reviews, and support development initiatives with the L&D team.
HR Compliance & Documentation: Ensure compliance with labor laws, handle grievances, and maintain accurate HR records.
Team Leadership: Lead and supervise the people operations team, ensuring smooth day-to-day management and efficient delivery of people management services for the Merchant Success team.
3. People Business Partnering with Merchant Success Team
Strategic Business Partnership: Align talent acquisition and people initiatives with growth goals, providing workforce planning insights and managing dynamic recruitment needs.
Workforce Planning: Identify talent gaps, forecast hiring needs, and strategize for internal mobility and retention.
Culture & Engagement: Drive employee engagement and build a high-performing culture to enhance motivation and retention in the Merchant Success team.
Project Management: Lead HR initiatives, including process improvements, diversity programs, and performance enhancement efforts.
Required Skills & Qualifications
Bachelor's degree in Human Resources, Psychology, Business, or a related field.
5+ years in HR, with at least 3 years in talent acquisition and business partnering roles, ideally within fast-growing companies with significant mass hiring experience, such as field sales or similar high-volume recruitment functions.
Strong knowledge of recruitment strategies, HR policies, employee relations, and performance management, especially within a high-growth environment.
Excellent interpersonal and communication skills, with the ability to collaborate effectively with team members and leadership within the Merchant Success team.
Strong strategic and problem-solving skills to address the evolving needs and challenges of the Merchant Success team.
Solid understanding of labor laws and HR compliance, with proven experience in handling sensitive people-related matters and ensuring compliance.
Proficient in HRIS systems, with the ability to leverage technology to optimize processes and support data-driven decision-making.
Proven ability to manage multiple HR projects, focusing on talent acquisition and people development, particularly tailored to the needs of the Merchant Success team.