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Job Description – Technical Program Manager

About Bureau

At Bureau, we take care of risks so that our clients take care of their business. Bureau is a no-code Identity Decisioning Platform that enables seamless customer onboarding and fraud-free customer interactions. Our no-code identity orchestration platform protects and accelerates onboarding, verification, and transactions — without introducing friction for the end users. Our innovative technologies and data-driven approach enable our clients to mitigate risks, enhance security, and build customer trust. We prefer trustworthiness over creditworthiness!

Industry: Financial Services

Work experience: 4-6 years

Work style: Work from Office (Bangalore)

One of the largest insurance companies in Asia relies on (Field Sales) Agents to sell their insurance policies. The Agent is incentivised to onboard as many clients as possible in order to make their commissions. This leads to them cutting a few corners: while the ID details remain legitimate, agents tell their busy customers ( people like you) that they’ll fill out the form on their behalf and end up providing their contact details instead of that of the customer. This leads to:

1. Lack of contactability about renewals

2. Lack of clarity on policy details

3. Difficulty in making claims

4. Red flags during regulatory audits

With Bureau’s help, this insurer gets to conduct a persona-person match right at the onboarding stage to make sure such issues don’t occur. That’s just one of the several kinds of problems we help solve. Whether it’s Collusion, Fraud Rings, Promo Abuse, Chargeback, Account Takeover, or Sim Swap frauds - Bureau’s squad of Fraud Fighters is there to help Product and Growth teams across the globe.

If you read the above paragraphs and found them intriguing, please consider joining us on this journey where we help businesses and their customers feel safe and secure while transacting across the Internet. This is day zero and we have so much more to build and sell.

More information on www.bureau.id

Responsibilities:

As a Senior Technical Program Manager, you will collaborate with product engineering, marketing, design, content producers, and artist/label relation teams to deliver customer-obsessed engineering solutions with efficient use of resources and technologies.

You will assess risks, anticipate bottlenecks, make tradeoffs, and balance the needs of the business and technical constraints. You will be a role model enforcer of industry-standard software development processes and practices.

You possess a deep understanding of customer-facing product design, complex software services and will represent the technical team to senior leadership and partners. Your technical expertise, attention to detail about process efficiencies, and operational excellence will influence the team’s decisions and drive secure and robust solutions.

You should be obsessed with driving continuous process improvements to optimize product delivery. If you enjoy solving problems in a dynamic environment, and influencing product, business, and technical leaders with creative solutions, we want to talk to you.

We’re looking for someone who has:

• Drive implementation and delivery of large-scale initiatives

• Led agile engineering and design teams to coordinate, prioritize, and deliver the roadmap

• Understand service inter-dependencies, and lead cross-functional teams toward technical solutions

• Clarify, prioritize, and drive project commitments as well as establish and maintain clear chains of accountability

• Strong (executive) communication and presentation skills

• Articulate program goals, desired outcomes, risks, and mitigation plans clearly

• Strong metrics-based decision-making skills

• Drive continued process improvements in the organization

• Mentor junior employees and build effective teams

Benefits at Bureau:

• Attractive compensation package.

• Monthly Learning Sessions.

• Smart, Kind, and Weird teammates.

• Comprehensive Health Insurance.

• Flexible Leave Policy.

• Continuous learning and tools budget.

• Exposure to other functions.

• Lovely office in a prime location.