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Fiat Settlement Senior Associate (PH)

Manila, Philippines
Posted on Wednesday, May 17, 2023
Join the leading Crypto Brand in the Philippines!
Who we are
We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

What you'll do

  • Oversee daily settlement of fiat wallet (cash in, cash out, bills payment, etc.) services which includes transaction processing, service monitoring, and incident reporting and handling
  • Monitor and analyze fiat wallet transactions
  • Assist Customer Service team in handling and resolving escalated fiat concerns and issues
  • Work with the team to analyze weekly KPIs and identify gaps and points for improvement to provide excellent customer experience
  • Work closely with the Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency
  • Perform other related duties and ad hoc tasks as may be required from time-to-time

What we expect from you

  • 1-3 years of experience working in e-wallet / banking industry
  • Knowledgeable about InstaPay and PESONet settlements
  • Internship experience in operations, settlement or reconciliation at a digital asset firm or financial institutions is a plus
  • Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
  • Passionate about building long-lasting customer relationships and optimizing processes
  • Strong verbal and written communication skills in both English and Filipino
  • Strong analytical skills and knowledgeable in Google Suite programs
  • Meticulous, detail-oriented, and able to work quickly without supervision
  • Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
  • Thinks fast under pressure and solves problems on the go without being overwhelmed
  • Trustworthy and able to protect confidential information with discretion
  • Discreet and upholds customer privacy and confidential information
  • Has a track record for getting things done - drive, ownership, and execution is at the core of our culture