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Customer Risk Operations Associate

Customer Service, Operations
Metro Manila, Philippines
Posted on Tuesday, February 13, 2024
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

  • Address user concerns regarding fraud related reports with their accounts. This is mainly composed of both unauthorized activities conducted on the user’s accounts and scam related reports.
  • Monitor and check transactions conducted by users.
  • Conduct in-depth investigations into accounts for security related reports filed by users.
  • Work with other platforms in handling reports of accounts that are associated with fraudulent activities.
  • Converse with users via ticket regarding their reports in a timely manner and within the Service-Level Agreement.
  • Work closely with the other teams from other departments in handling and addressing fraud related concerns.
  • Perform other related duties and ad hoc tasks as may be required from time to time.

What we expect from you

  • Have strong verbal and written communication skills in both English and Filipino.
  • Be able to have a strong investigatory and analytical skills.
  • Able to adapt in terms of changes and new processes.
  • Comfortable in a fast-paced work environment.
  • Trustworthy and able to perform consistently and follow rules without being monitored or supervised.
  • Able to handle and deal with pressure.
  • Amenable to work in a graveyard shift and weekend schedule.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.