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IT Support



IT, Customer Service
Jakarta, Indonesia
Posted on Friday, December 8, 2023

  • Design, provision, configure, manage, secure, monitor, and optimize all Networking technologies used at our office:
  • Appliances: modems, routers, switches, and WIFI access points
  • Infrastructure: server room, UPS, AC, LAN cabling, power strips, ISP
  • Software: Network traffic management, topology, firewall, and VPN
  • Design, provision, configure, manage, secure, monitor, and optimize Telephony systems
  • VOIP software, gateways, headsets, softphones, SIP trunking, call center system
  • Design, provision, configure, manage, secure, monitor, and optimize personal and office Devices
  • Employee laptops, monitors, printers, scanners, and electronic accessories
  • Meeting devices: projectors, webcams, microphones, TVs
  • Security systems: CCTV and biometric system
  • Messaging systems: email and internal messaging
  • Provide Fast and Full Support to all JULO members as they use these technologies, especially operational agents.


  • Hands-on experience and understanding the principles with networking technologies such as Mikrotik, TP-Link, Ubiquiti, and many more such that you can adapt to any requirements.
  • Hands-on experience building and maintaining telephony solutions such as Asterisk for large scale Call Center
  • Passion for customer service and understanding of users’ needs and skill levels
  • Expert in both Microsoft Windows and its software products as well as Linux/Ubuntu and other open source software solutions.
  • Strong ownership of tasks, projects, and investigation delivering results according to deadline independently
  • Strong analytical and problem solving skills collaborating with people in other departments.
  • Positive and can-do attitude especially when faced with big challenges.
  • Ability to communicate clearly, timely, and professionally with both technical and non-technical users both in Indonesian and English.
  • At least 1-2 years of working experience in this field with the expected responsibilities for a company of 200 - 500 employees.