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Collection Strategy Manager

JULO

JULO

Operations
Jakarta, Indonesia
Posted on Oct 4, 2024

Requirements:

  • At least 2 years of working experience in collection strategy related fields.
  • Preferably has an experience in Banking and/or Fintech industry
  • Experience in using SQL.
  • Have prior experience in risk/collections
  • Strong analytical and problem-solving skills including ability independently drive analysis concluding with rationalized recommendations.
  • Understanding of Collection Management System / Collection Platform
  • Understand and be able to create requirements related to metrics needed by the collection team
  • Understand what symptoms occur based on the metrics and create the strategy needed to address the symptoms
  • Understand end-to-end processes in Collection
  • Project management & Process improvement
  • Good skill in data analysis, creating decks for findings and present it to managerial level
  • Bachelor's degree in any field which requires logically creative thinking.
  • Ability to work well with colleagues across different functions.
  • Good business acumen.
  • Interest in fintech and high level of curiosity.
  • Fluency in both written and spoken in English and Bahasa.

Job Description

  • Reporting to Head of Operations
  • Collect and analyze information and data related to procedural efficiency within the organization
  • Develop new solutions, practices and strategies to support long-term effectiveness and efficiency
  • Maintain and analyze current business processes and product capability, come up with plans of improvements, working together with data, product, business team
  • Present findings, projections and recommended strategies
  • Responsible for setting collection operations targets in order to achieve business needs
  • Responsible for monitoring collection costs and improvements from time to time
  • Work together closely with collections operations and QA team to understand the pain points in the day to day business process and be able to make improvement
  • Work together closely with the data team in order to automate the necessary dashboards or get a more detailed view of the analysis carried out
  • Work together with the product and engineering team in order to increase the productivity of the collection operations team and also improve existing communication channels from time to time
  • Manage to streamline processes/documentations in collections
  • Manage end to end monitoring tools/dashboard to make sure collections operations, internal and external tools performing at its best day in day out
  • Maintain and improve how internal and external tools work, make sure it is being exploited to its maximum potential
  • Prepare the necessary decks to be presented to C level and other managerial levels
  • Express logical thought process for problem solving

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