Make an impact
of your own.

We are looking for

A Software Backend Engineer with a passion for resolving User issues and a can-do attitude to work closely with various teams within JULO to monitor, respond, investigate and analyze, escalate and verify production user or system issues.

Responsibilities

1. Respond quickly to production issues reported and apply data fixes as needed (using Python).
2. Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.
3. Verify that the fix for the root cause of the production issue is released and successful.
4. Regularly monitoring the current stable features for any issues.
5. Creating a feature monitoring.
6. Work well and closely with:

• The Product team
• Data Analysts
• Internal Users
• Android, Backend, Infrastructure Engineers
• QA Engineers

Skill Requirements

1. Read & troubleshoot source code and apply patch scripts (Python)
2. Excellent communication with various people (verbal and written)
3. Can communicate clearly, timely, and professionally: With technical and non-technical users, with leadership roles and individual contributors, both in english and indonesian.
4. Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.)
5. General advanced knowledge of software systems.
6. Full stack knowledge and software architecture.
7. Highly skilled in working on Linux-based OS and open source IDE.
8. Practical problem solver: highly analytical, great team player, have excellent work ethic, and have strong customer success mentality.
9. Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.
10. 1-2 years of experience building and maintaining software applications used by a large user base.