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Collection Strategy Manager

JULO

JULO

Operations
Jakarta, Indonesia · Jakarta, Indonesia
Posted on Jan 15, 2025

Requirements:

  • At least 2 years of working experience in Collection Strategy related fields.
  • Preferably has an experience in Banking and/or Fintech industry.
  • Experience in using SQL is preferable.
  • Have prior experience in risk/collections.
  • Strong analytical and problem-solving skills including ability to independently drive analysis concluding with rationalized recommendations.
  • Understanding of Collection Management System / Collection Platform.
  • Understand and be able to create requirements related to metrics needed by the collection team.
  • Understand what symptoms occur based on the metrics and create the strategy needed to address the symptoms.
  • Understand end-to-end processes in Collection.
  • Project management & Process improvement.
  • Good skill in data analysis, creating decks for findings and presenting it to superior level.
  • Bachelor's degree in any field which requires logically creative thinking.
  • Ability to work well with colleagues across different functions.
  • Good business acumen.
  • Interest in fintech and high level of curiosity.
  • Fluency in both written and spoken in English and Bahasa.

Job Description:

  • Reporting to Head Of Operations.
  • Collect and analyze information and data related to procedural efficiency within the organization.
  • Develop new solutions, practices and strategies to support long-term effectiveness and efficiency.
  • Maintain and analyze current business processes and product capability, come up with plans of improvements, working together with data, product, business team.
  • Present findings, projections and recommended strategies.
  • Responsible for setting targets in order to achieve business needs.
  • Responsible for monitoring collection costs and improvements on the efficiency from time to time.
  • Work together closely with collections operations and QA team to understand the pain points in the day to day business process and be able to make improvement.
  • Work together closely with the data team in order to automate the necessary dashboards or get a more detailed view of the analysis carried out.
  • Work together with the product and engineering team in order to increase the productivity of the collection operations team and also improve existing communication channels from time to time.
  • Manage to streamline processes/documentations in collections.
  • Manage end to end monitoring tools/dashboard to make sure collections operations, internal and external tools performing at its best day in day out.
  • Maintain and improve how internal and external tools work, make sure it is being exploited to its maximum potential.
  • Prepare the necessary decks to be presented to C level and other managerial levels.
  • Express logical thought process for problem solving.