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About Khazna

Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective, and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.

This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.

Job Summary: Khazna Tech is seeking a detail-oriented and experienced Back-office Operations Specialist to join our dynamic team focused on supporting us to place the building blocks for our fintech startup Khazna. This challenging role will allow you to work alongside world-class professionals to solve for Financial Inclusion. The role will enable you to take part in developing operational processes and designing product operations with stakeholders. The ideal candidate will have a good background in banking or operations, with at least three years of experience in the sector. This role is critical to ensuring smooth operations, managing back-office tasks, and maintaining effective relationships with key stakeholders, including banks and digital payment partners.

You will report to the Back-office Operations Manager and work closely with diverse teams. Khazna has closed multiple rounds of funding from leading local and international fintech funds and investors.

Key Responsibilities:

• Building processes from the ground up with bank and card processors, defining requirements, and coordinating with key stakeholders throughout.
• Assist in building operational frameworks with the bank and card processors.
• Handle daily back-office duties related to card operations and future banking products, including maintenance, transaction monitoring, and reconciliation processes.
• Oversee card issuance, renewals, and cancellations, ensuring all procedures comply with regulatory requirements and internal policies.
• Prepare and manage daily operational reports, ensuring accuracy and timely submission to relevant stakeholders.
• Act as the primary liaison between Khazna and partner banks, managing any operational issues that arise.
• Handle and resolve issues related to card transactions with card & payment processors.
• Ensure all card operations comply with industry regulations and company policies, including AML.
• Work closely with account managers and other internal teams to address any operational challenges and ensure seamless service delivery to clients.
• Identify and implement process improvements to enhance the efficiency and accuracy of card operations.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 2-3 years of experience in banking operations or card management.
• Good knowledge of card operations, including issuance, maintenance, and transaction processing.
• Experience with digital payment platforms, particularly card & payment processors, is preferred.
• Excellent problem-solving skills with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.
• Proficiency in MS Office, especially Excel, for reporting and data analysis.
• Ability to work under pressure and meet tight deadlines.

Additional Considerations:

• Ethical and professional conduct: Adherence to banking regulations and ethical standards.
• Positive attitude and willingness to learn: A proactive approach to professional development.