Make an impact
of your own.

Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.

This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success. We are consistently on the lookout for rock stars to help us solve for financial inclusion.

Key Responsibilities:

• Build and nurture a good relationship with team members and motivate them to achieve maximal results.

• Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings, and providing real-time feedback to Specialists.

• Create departmental-related reports on a periodic basis through tracking, measuring, and monitoring department performance to make decisions on improvement opportunities.

• Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills ensuring people's development and high performance.

• Responsible for our SLA and other business metrics Quality score, and CSAT.

• Interact closely with other team members in the course of work to ensure that everyone is updated on work progress in order to achieve maximum results.

• Coordinate day-to-day operations while constantly evaluating inflows and trends to most appropriately allocate labor resources in real-time.

• Act as a Subject Matter Expert (SME). Identify trending issues and guide Specialists to do the same in their daily work

Required Qualifications:

• Bachelor's Degree in a related Field.

• 4 years of experience and a minimum of 1 year as a team lead in a customer experience team or an operational environment.

• Previous experience in a high-volume environment, including service industries, retail, or other support environments is a plus.

• Good knowledge of English (written and spoken).

• High proficiency using computers and excel.

• Excellent presentation skills to be able to present insights to leadership teams.

• Good motivational skills to bring out the best in team members.

• Good managerial skills to lead the team successfully.