IT Help Desk
Khazna
Company Overview
Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.
This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.
Job Summary
The IT Help Desk Agent serves as the initial point of contact for end-users requiring technical support from the IT department. They are responsible for resolving IT-related issues and escalating unresolved problems to the specialized IT support team after conducting initial troubleshooting. Help desk agents are also responsible for answering queries and addressing system and user issues in a timely and professional manner.
Responsibilities:
Respond to support requests and inquiries from clients in a timely and professional manner.
Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
Provide guidance and instructions to users on resolving technical problems.
Escalate unresolved issues to the appropriate teams or resources for further investigation and resolution.
Maintain accurate records of all support tickets and resolutions in our ticketing system.
Job Requirements:
A bachelor's degree in computer science, information technology, or a related field is preferred.
1+ year of experience in a help desk or technical support role.
Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
Familiarity with networking concepts and troubleshooting techniques.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
✨ Join Khazna and contribute your skills and expertise to our mission of revolutionizing digital payments 💳 and driving financial inclusion 🌍 across the region.