Make an impact
of your own.

About Khazna:

Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.

This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.

We are consistently on the lookout for rock stars to help us solve for financial inclusion.

Job Description:

• KYC Verification: Accurately verify customer KYCs to ensure compliance with regulatory requirements by conducting thorough checks on customer identification documents and related information.
• Escalation Management: Identify and escalate defective KYCs that require rectification, collaborating with management for immediate rectification if needed.
• KYC Handover Coordination: Ensure all verified KYCs are accurately documented and handed over to senior team members by the end of each day, maintaining detailed records of the handover process to ensure transparency and accountability.
• Productivity and SLA Achievement: Work efficiently to meet daily SLAs and productivity targets, continuously monitoring and improving personal performance to maintain high productivity.
• Quality Assurance: Adhere to quality control measures to ensure the highest standards of verification, participate in quality assurance reviews, and implement feedback to enhance process efficiency and accuracy.
• Documentation: Ensure all KYC verification steps are thoroughly documented and records are maintained accurately
• Technical Skills: Basic proficiency in Google Workspace (Google Sheets & Google Docs), with a focus on data entry and document organization.

Qualifications:

• Education: Bachelor's Degree
• Experience: Previous experience in Data Entry or Customer Support
• Skills: Communication - Attention to Detail - Data Entry - Team Collaboration