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JOB DESCRIPTION

Job Title

Collections Officer

Job Ref

POWER/CREDIT/UG/2026/01

Reports To

Head of Credit & Collections

Department

Credit & Collections

Location

Kampala, Uganda

Vacancies

1

About The CompanyPower Financial Wellness is a fast-growing financial wellness fintech platform committed to improving the financial health of workers across Africa. We partner with employers, gig platforms, banks, lenders and SACCOs to deliver a holistic suite of financial services including earned wage access, savings and investment options, credit and loans, and insurance directly to employees and underserved workers.

Our mission is to empower individuals to live with dignity and control over their financial lives, reduce financial stress and unlock better financial outcomes. We achieve this by embedding tailored financial tools and support into the workplace, creating solutions that are affordable, accessible, and easy to use.

Founded in Nairobi and backed by venture capital, Power is scaling rapidly across sub-Saharan Africa and beyond, striving to make financial wellness a reality for all workers whether in formal employment or the informal economy.

Role Summary:

To manage and recover delinquent accounts across Power Uganda's digital lending portfolio through proactive collections, employer engagement, legal recoveries, and portfolio monitoring. The role is responsible for maximising recoveries, maintaining Portfolio at Risk (PAR) within approved parameters, and ensuring full compliance with applicable regulatory requirements and internal policies. This role is pivotal in protecting Power's lending book as the business scales, and in maintaining the trust of employer partners and employees who rely on our platform.

Key Responsibilities

1. Portfolio Management and Collections

• Manage an assigned collections portfolio to achieve monthly recovery targets and maintain Portfolio at Risk (PAR) within approved limits.
• Conduct proactive day-one arrears management by initiating early customer engagement to prevent accounts from progressing into non-performing status.
• Negotiate repayment arrangements, restructures, settlements, and Promises-to-Pay (PTPs), ensuring all exceptions receive the necessary internal approvals.
• Monitor repayment commitments and ensure all received payments are promptly reconciled and allocated.
• Identify high-risk accounts requiring immediate intervention and recommend appropriate recovery strategies.
• Recommend suitable recovery actions including restructuring, legal recovery, settlements, write-offs, or external debt collection.
• Prepare write-off recommendations for irrecoverable accounts while supporting continued post write-off recoveries where commercially viable.

2. Employer and Partner Relationship Management

• Build and maintain strong relationships with employer partners, HR teams, payroll administrators, finance departments, and designated Points of Contact (POCs).
• Follow up on payroll deductions, employer remittances, reconciliations, and outstanding balances.
• Coordinate repayment plans with employers experiencing delayed payroll remittances.
• Support onboarding and ongoing monitoring of employer partners from a portfolio risk and collections perspective.
• Escalate unresolved employer defaults to management and recommend appropriate commercial or legal interventions.

3. Legal Recoveries and External Stakeholder Management

• Identify accounts suitable for legal recovery and prepare recommendations for escalation to the appropriate courts or recovery channels.
• Coordinate with external advocates, court bailiffs, investigators, and licensed debt collection agencies to facilitate recovery of outstanding debts.
• Monitor legal proceedings, consent settlements, execution processes, attachment proceedings, and recovery outcomes.
• Review legal recovery reports and provide timely portfolio updates to management.
• Ensure recoverable legal costs are appropriately tracked and incorporated into customer liabilities where applicable.

4. Portfolio Monitoring and Reporting

• Prepare accurate daily, weekly, monthly, and quarterly reports covering:
  • Portfolio at Risk (PAR)
  • Collection performance
  • Recovery trends
  • High Value at Risk (VAR) employer accounts
  • Employer arrears
  • Legal recovery pipeline
  • Recovery forecasts
• Monitor employer repayment behaviour and identify emerging portfolio risks.
• Present collections performance and portfolio updates to Management and the Credit Committee.
• Recommend portfolio interventions based on repayment trends and risk indicators.

5. Credit Risk Support

• Participate in periodic reviews of employer credit terms, including affordability limits, pricing, loan tenure, and lending access.
• Monitor employer performance and recommend revisions to lending parameters based on portfolio performance.
• Support implementation of Credit Committee resolutions affecting portfolio quality.
• Provide collections insights to support credit policy reviews and product enhancements.

6. Regulatory Compliance and Risk Management

• Ensure compliance with Power Uganda's Credit Policy, Collections Policy, Standard Operating Procedures (SOPs), and delegated authority framework.
• Comply with all applicable laws including the Tier 4 Microfinance Institutions and Money Lenders Act, 2016 (as amended), the Data Protection and Privacy Act, 2019, and all other applicable consumer protection and financial sector regulations.
• Maintain accurate customer records and ensure timely reporting to licensed Credit Reference Bureaus (CRBs) where applicable.
• Ensure all recovery activities comply with applicable legal, regulatory, and ethical standards.
• Support internal audits, compliance reviews, and implementation of corrective actions.

7. Continuous Improvement

• Identify opportunities to improve collections processes, employer engagement, and recovery strategies.
• Recommend process improvements that enhance portfolio performance and operational efficiency.
• Support automation initiatives, portfolio reporting enhancements, and collections system improvements.
• Share market intelligence and emerging portfolio risks to strengthen risk management practices.

What We Are Looking For: Experience and Skills

Required

Qualifications

• Bachelor's degree in Economics, Statistics, Commerce, Business Administration, Finance, or equivalent.
• Professional certification in credit or collections (e.g. ACIB, AICB, or equivalent) is an added advantage.

Technical Skills & Knowledge

• Thorough understanding of credit policy, credit administration, and debt recovery best practices in a financial institution or fintech environment.
• Sound knowledge of FIA/IFRS guidelines and regulations on asset quality and provisioning.
• Good working knowledge of the national legal framework governing collections, foreclosures, loan workouts, solvency/bankruptcies, and the recovery of delinquent loans.
• Familiarity with digital financial services products — including mobile money, salary advances, and short-term lending — and the unique collections dynamics of payroll-deducted credit.
• High proficiency in Microsoft Office applications (Word, Excel, PowerPoint); experience with credit management or collections software is an advantage.
• Strong financial analysis skills, including the ability to build and interpret PAR reports, provision schedules, and recovery forecasts.
• Good knowledge of banking products, evolving credit risk management systems, and the ability to identify and implement corrective actions.

Behavioural Competencies

• Demonstrated leadership and people management capability, with the ability to build, motivate, and develop a high-performing collections team.
• Strong negotiation skills with a commercial focus — able to recover value while preserving customer and employer relationships.
• Excellent written and verbal communication skills; able to represent Power professionally with employer partners, customers, and external agencies.
• High degree of attention to detail and analytical rigour.
• Self-driven and results-oriented; able to operate with a high degree of autonomy under minimum supervision.
• Ability to exercise the highest levels of confidentiality and professional integrity.
• Willingness to travel within Uganda as required to support field collections and employer partner engagement.
• Decision-making skills and sound judgement in high-pressure collections situations.

Experience

• Minimum of 1-3 years' experience in a Financial Institution or Fintech, with at least 1 years in credit approval and structuring, credit administration, and/or debt recovery.
• Demonstrated track record of achieving collection targets and managing PAR across a loan portfolio.
• Prior experience managing external debt collection agencies and overseeing a collections team is strongly preferred.
• Experience in a digital lending, mobile money, or payroll-deducted credit environment is a distinct advantage.

Key Performance Indicators (KPIs)

• Monthly Collection Rate
• Portfolio at Risk (PAR)
• Recovery Rate
• Promise-to-Pay (PTP) Conversion Rate
• Employer Remittance Performance
• Legal Recovery Success Rate
• Value of Recoveries Achieved
• Timeliness and Accuracy of Portfolio Reporting
• Compliance with Internal Policies and Regulatory Requirements
• Reduction in Non-Performing Loans (NPLs)