Make an impact
of your own.

QA - Outbound

If you want to help shape the future of insurance technology in Asia. – WE WANT YOU!

Everyday you will..

• Conduct audit on call/chat recorded files for outbound call center team in order to improve sales efficiency. And to align with company guidelines and OIC regulations.
• Track and analyze root cause to identify area of improvement.
• Prepare and present a performance report or related report to Outbound Lead.
• Design and develop call/chat scripts and guideline to ensure work quality and standard of the outbound team.
• Other duties as assigned.

Your profile

• Bachelor's degree in any field.
• Capable to use Google G-suit (Doc, Sheet, Slide).
• Experience telesales QA or audit at least 6 months to 1 year.
• Experience in Telesales or/and Telesales Training/Coaching will be an advantage.
• Having insurance knowledge or working in an insurance company will be an advantage.
• Have a good attitude towards assigned work.
• Have good human relations Enthusiastic and able to work under pressure.
• Possesses the ability to think critically, analytically, and work in detail.

Benefit

• Salary package with incentive structure.
• Social Securit.
• Annual Performance Bonus and increment.
• Group Insurance : OPD, IPD and Dental/Optical covered.
• 15 days of paid vacation leave and leave day according to labor law.
• Provident Fund 3-15% (By Choice).
• Free lunch on Monday & Tuesday at office.
• BYOD (Bring Your Own Device) 2,000 THB per month (By Choice).
• Company Parties and activity occasionally.