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Senior Product Manager

Yoco is looking for a senior product manager to join our growing team, as we develop products for small businesses across South Africa and beyond. We are seeking someone with a passion and depth of experience in solving problems and building successful products that customers love. You should have a solid few years of product experience behind you and ready for your next challenge in a fast and innovative environment.

You will be responsible for setting, driving, and executing the strategy for products within the customer onboarding and due diligence area. Product is a vital role at Yoco and the successful and compliant onboarding of customers is critical to the business’ success. You will be building the tools and services that thousands of people use to join Yoco and manage their businesses.

ROLE | WHAT YOU WILL BE DOING?

• Define and execute the product strategy and roadmap for the customer due diligence and onboarding area within our product ecosystem, in close collaboration with stakeholders.
• Own the user experience from signup through onboarding and into ongoing customer due diligence over the entire customer lifecycle, including how the customer views and updates all of their personal and business information in our systems.
• Act as the subject matter expert in all things in your space, bridging the gap between business requirements, risk, compliance, user experience and technology solutions.
• Prioritise product development by balancing feature requests, market trends, government regulation, risk and technical constraints.
• Collaborate with cross-functional teams, including Design, Engineering, Sales, Marketing, and Customer Success, to deliver top-notch products to market.
• Oversee the entire product lifecycle, from ideation to end-of-life, driving key performance indicators (KPIs).
• Do competitive analysis to identify market gaps and opportunities for innovation.
• Collect and analyse feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
  
  

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?

• You’ve got 6+ years of experience as a product manager or in a similar role
• You’ve built customer-facing products or features before - all the way from ideation to launch and beyond
• You’ve led cross-functional teams, collaborating daily with engineers, designers and data analysts.
• You understand that product management is about outcomes not outputs, and can define and drive product KPIs.
• You enjoy working with multiple players across the org, to influence how your products are positioned, sold and supported.
• You love messy problems and are comfortable working in ambiguous problem spaces.
• You have strong. clear communication skills - both verbal and written.
  
  

What’s Next

If you qualify for this position, and our mission and values resonate with you, please apply.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.

THE YOCO FORMULA

The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.

Core Values - Our way of working to create value & grow

Core Behaviours - How we show up, engage & treat each other

Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce!

• Stay Connected
• Make Space to Explore
• Keep it Simple
• Master your Craft
• Get to know each other personally
• Say what you think
• Be courageous and focus forward
• Don’t let ego get in the way
  
  

To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths. Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual. To learn more about our culture, subscribe to our Exposure Gallery.