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Job title: Business Relationship Banker

Reporting to: Business Relationship Banker Team Lead

Location: Cape Town

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

We’re making business banking fast, human, Lula!

OUR VALUES

• Collaborative - we’re a clan and work together as a team, always towards a common goal
• Committed - we’re accountable and follow through no matter the challenge
• Curious - we look for better ways to do things and make a positive difference
• Connected - we stay close to, learn from and look to understand each other and our customers
• Compassionate - we go out of our way to care about our colleagues, our customers and our community

OVERALL PURPOSE

Lula is seeking a highly motivated Business Relationship Banker (BRB) to join our newly formed and dynamic Business Relationship Banking team. In this role, the BRB is responsible for strategically and operationally managing a portfolio of high-value Premium Banking and Funding clients. This role entails acquiring new clients and building strong and value adding relationships with our key clients in order to provide excellent service and recommendations on Lula products that will enable their businesses to succeed.

If you are someone who likes a new challenge and thrives in an environment where you have the opportunity to contribute towards growing a top class business relationship banking team, this is the right role for you.

Responsibilities will include:

• Grow a portfolio of high-value Premium Banking and Funding clients, ensuring consistent revenue growth and client retention.
• Prospect and acquire new clients, ensuring they are onboarded in a timely manner.
• Serve as the primary point of contact for premium business banking or funding clients, building and maintaining long-term value adding relationships.
• Utilise your understanding of market trends and client behaviour to provide tailored strategic recommendations and financial solutions that effectively meet client current and future needs.
• Collaborate with the relevant teams and stakeholders to ensure a smooth underwriting and onboarding process for clients that exceed their expectations.
• Regularly service accounts and promote Lula’s product offerings, ensuring client satisfaction is your top priority.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling, upselling, and promoting Lula products to clients.
• Consistently achieve high client satisfaction scores as per agreed threshold by ensuring that clients are appropriately serviced in line with our value proposition.
• Work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.
• Ensure compliance with internal standards, regulations, and legislative requirements.

THE COMPETENCIES WE’RE AFTER

• Problem Solving & Critical Thinking: Strong analytical thinking and the ability to assess complex financial situations to recommend strategic actions that align with business objectives.
• Business Acumen: Ability to understand business operations, and interpret financial information and key metrics in order to offer recommendations that will add value to clients.
• Time Management & Organizational Skills: Effectively manage multiple accounts and tasks, meeting deadlines while maintaining attention to detail.
• Relationship Management: Ability to establish and sustain strong relationships with clients, with a focus on their long-term success and satisfaction.
• Customer Service & Communication: Exceptional interpersonal skills, with a focus on client needs and clear, professional communication.
• Integrity & Compliance: Commitment to upholding high ethical standards, complying with industry regulations, and ensuring all processes adhere to bank policies and legal requirements.

THE EXPERIENCE & SKILLS WE’RE LOOKING FOR

• Grade 12 achieved
• Relevant qualification in business, finance, or related field is desirable
• 3+ years of experience in a customer experience role, with a proven track record managing high-value accounts.
• Previous experience in business banking or financial services preferred
• Experience working with CRM systems (Zendesk preferred)
• Proven ability to manage an omni-channel environment
• Good sales skills with strong negotiation abilities, enabling the drive of performance while securing favorable outcomes for both clients and Lula
• Familiarity with regulatory compliance in the banking sector
• Resilient, adaptable, and able to thrive in a fast-paced environment
• Advanced analytical skills (Excel proficiency a must)
• Hands-on team player, with a focus on driving outcomes
• Excellent attention to detail and time management skills
• Ability to multitask and prioritize effectively

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent check.