Junior Collections Assistant
Lulalend
Job title: Junior Collections Assistant
Reporting to: Senior Collections Analyst - BTA
Location: Cape Town
ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
WHAT WE DO
Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.
If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!
We’re making business banking fast, human, Lula!
OUR VALUES
- Collaborative - we’re a clan and work together as a team, always towards a common goal
- Committed - we’re accountable and follow through no matter the challenge
- Curious - we look for better ways to do things and make a positive difference
- Connected - we stay close to, learn from and look to understand each other and our customers
- Compassionate - we go out of our way to care about our colleagues, our customers and our community
OVERALL PURPOSE
Join our dynamic fintech company on an exciting journey in the world of credit. Lula is a fast-growing organization with a mission to support South African SMEs. This is a role driven by rapid growth within our business. It will form part of the wider Credit team with a core focus on collecting overdue client payments and at the same time continuing to enhance our strong client relationships.
As a Collections Assistant at Lula, your role will involve:
- Issuing Letters of Demand: Work closely with the Collections Analysts to issue outstanding letters of demands. Track and follow up on any responses or actions from clients regarding the demand.
- Listing Notifications: Issue notices to clients to inform them of potential further actions due to overdue accounts. Ensure timely and accurate communication to prevent escalation of issues.
- Issuing Adverse Listing Notices:: Create and send Adverse Listing notices to clients or businesses who fail to resolve outstanding debts. Maintain thorough records of all notices issued.
- Ticket Management (Zendesk): Allocate unassigned tickets on Zendesk to appropriate collection analysts for further follow-up.
- Tracing Individuals and Businesses: Conduct research and tracing activities to locate and gather additional information about businesses or individuals with overdue accounts.
- Administrative Support: Assist with various administrative tasks to help alleviate pressure on the collection analysts, allowing them to focus on their core responsibilities related to collections.
THE COMPETENCIES WE’RE AFTER
As a Collections Assistant, you should possess the following competencies:
- Organisational Skills: Maintain a high level of organisation and attention to detail in your work.
- Adaptability : Ability to effectively adjust to new conditions, embrace change, and maintain productivity in dynamic environments.
- Resilience: Show resilience in the face of challenges and adapt to evolving situations.
- Team Player: Embrace a fun-loving, team-player mindset, always ready to support your colleagues and go the extra mile for the team and Lula.
- Start-up Mentality: Understand that we're all in this together and be eager to roll up your sleeves and actively contribute to our mission.
- Problem-Solving: Exhibit exceptional problem-solving skills, with the ability to think outside the box and make quick decisions.
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- Matric certificate or equivalent
- Excellent communications skills, both telephone and written
- Strong numerical ability
- Ability to cope in an ever-changing environment with lots of moving parts
- Strong communication and people skills