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Senior Installation & Support Engineer



Customer Service
Cape Town, South Africa
Posted on Friday, June 28, 2024
About Yoco

Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.

We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.

Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.

Yoco is growing, and as we grow we have compelling challenges ahead of us.

Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.

We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.

The Opportunity

We are seeking installation engineers to provide the necessary on-premises technical installation & support for our customers. We have developed the best-in-class capabilities across payments, software, hardware and financial services to empower merchants across South Africa and we are looking for extraordinary engineers to take our solutions to the market.

You will be on-the-road, meeting with customers, inspecting their shops, planning and executing installation projects, and training customers on product usage. The ideal candidate is a customer focused problem solver with exceptional communication skills and hands-on technical experience.

Key Responsibilities

  • Inspecting customer shops and building installation project plans accordingly
  • Installation of Electrical and Network Cables, Networking Infrastructure, besides POS and Payments Hardware and Software at customer premises
  • Assisting customers with system troubleshooting (Network, Hardware and Software)
  • Telephonic/Email Support and logging of tickets/service calls
  • System Pre-Installation testing and QA
  • Training clients onsite and offsite on the POS product functionality
  • Maintaining customer relationships

About You

  • 5+ years of experience in POS systems, preferably within the hospitality sector
  • Excellent communication (verbal & written) and interpersonal skills
  • Own Vehicle & Valid Drivers’ Licence
  • Willing to work weekends, overtime & outside of core working hours
  • Ability to build and maintain customer relationships
  • A problem solver, with a can-do attitude and customer centricity
  • Ability to take ownership of projects with self-management
  • Ability to work on multiple projects concurrently, while managing client and team expectations
  • Ability to work individually and in teams
  • Strong understanding of payments and/or hospitality software products is a plus

What We Offer

  • A dynamic, innovative, and open work environment that celebrates all backgrounds.
  • Competitive compensation and benefits package.
  • Opportunities for career growth and learning.
  • A chance to shape the future of finance with a leader in the African fintech space.

Yoco is one of Africa's largest fintech companies. We enable small businesses to thrive through open commerce.

Founded in 2015 we have helped over 400,000 small businesses across South Africa accept card payments and access capital - often for the first time. We have over 330 team members across our key hubs in South Africa and the Netherlands, all working to deliver world class payments and software solutions to small businesses. We have raised $170M from some of the leading institutional investors in the world such as TPG, Dragoneer, Partech, Velocity, Quona, Raba, 4DX and many more.