Senior IT Support Engineer
Yoco
IT, Customer Service
Cape Town, South Africa
Posted on Mar 26, 2025
Who we are
Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.
We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.
Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.
Yoco is growing, and as we grow we have compelling challenges ahead of us.
Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.
We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.
Grow With Us.
About The Role
As a Senior IT Support Engineer, you’ll be the go-to problem solver for all things IT at Yoco, ensuring our team stays productive and connected. You’ll take full ownership of support requests, troubleshoot issues across hardware, software, and networks (primarily macOS), and provide clear, step-by-step guidance to end users.
Beyond just fixing problems, you'll help shape and improve IT processes by maintaining documentation, ensuring compliance, and escalating issues effectively. Your role is about more than just tech—it's about keeping our people empowered, informed, and supported with a friendly and solutions-driven approach.
What You Will Be Doing
We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
Building solutions for a more equal society is a daunting task—and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.
You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.
If this sounds like your kind of challenge, apply below and come grow with us.
Find Out More About Who We Are Here.
Yoco is one of Africa's largest fintech companies. We enable small businesses to thrive through open commerce.
Founded in 2015, we have helped over 400,000 small businesses across South Africa accept card payments and access capital–often for the first time.
We have over ±350 team members across our key hubs in South Africa and the Netherlands, all working to deliver world class payments and software solutions to small businesses.
We have raised $170M from some of the leading institutional investors in the world such as TPG, Dragoneer, Partech, Velocity, Quona, Raba, 4DX and many more.
Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.
We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.
Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.
Yoco is growing, and as we grow we have compelling challenges ahead of us.
Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.
We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.
Grow With Us.
About The Role
As a Senior IT Support Engineer, you’ll be the go-to problem solver for all things IT at Yoco, ensuring our team stays productive and connected. You’ll take full ownership of support requests, troubleshoot issues across hardware, software, and networks (primarily macOS), and provide clear, step-by-step guidance to end users.
Beyond just fixing problems, you'll help shape and improve IT processes by maintaining documentation, ensuring compliance, and escalating issues effectively. Your role is about more than just tech—it's about keeping our people empowered, informed, and supported with a friendly and solutions-driven approach.
What You Will Be Doing
- Taking ownership of IT Support related issues reported and seeing problems through to resolution, within agreed SLA’s
- Troubleshoot, diagnose and research solutions to resolve hardware, software and system issues
- Following standard procedures for escalation of unresolved issues to the appropriate internal teams
- Diagnose and troubleshoot technical issues, including account setup and network configuration on macOS
- Be confident in guiding end users through a series of steps, either via phone, email or Slack, until the issue is resolved
- Provide prompt and accurate feedback to various stakeholders and end users
- Contribute and refer to internal documentation or external resources to provide accurate tech solutions
- Ensure all issues are properly logged and in a timely manner
- Follow up with end users to ensure their IT systems are fully functional after troubleshooting
- Maintain jovial relationships with our Yoco peeps
- 3-5 years experience
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with macOS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot technical issues of varying difficulty
- Familiarity with remote desktop applications and help desk software (eg. Zendesk or FreshService)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- MDM Experience (eg. Addigy or JAMF)
- Keeping Documentation up to date
- Compliance experience
We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
Building solutions for a more equal society is a daunting task—and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.
You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.
If this sounds like your kind of challenge, apply below and come grow with us.
Find Out More About Who We Are Here.
Yoco is one of Africa's largest fintech companies. We enable small businesses to thrive through open commerce.
Founded in 2015, we have helped over 400,000 small businesses across South Africa accept card payments and access capital–often for the first time.
We have over ±350 team members across our key hubs in South Africa and the Netherlands, all working to deliver world class payments and software solutions to small businesses.
We have raised $170M from some of the leading institutional investors in the world such as TPG, Dragoneer, Partech, Velocity, Quona, Raba, 4DX and many more.